We have been working hard overnight and today to fix the experience people are having when they download the app. A new version will be released shortly on both platforms (thank you very much to the assistance from Apple) that incorporates solutions to the great feedback we have had so far.
We weren't explicit enough in our instructions about the marker, and that is completely our fault. As such we are embedding further features to help use the app and this will be released as the new version.
In the meantime we've created a help page for people which can be found at www.indigital.net.au/ar-marker . It has the marker, and a short video to show people how to use the marker with the app.
We are still checking on issues about draining batteries. It does appear however that 90% of the problem is people not using the marker.
Indigital gratefully receive and are ready for more experience feedback :-) We have launched this app for everyone to try and tell us what worked and what hasn't worked or is frustrating ahead of the release of the Senior Traditional Owner content. Getting it right on the pedestrian content ensures it will be a tip top experience for everyone when Kakadu Dreaming is released. We are happy to take hits in the app store ratings because it means getting a better product for our community when our very special community content is released.
As a global company we are proud that we work with people from different cultures and backgrounds. We have a woman coding with us which is just awesome, and the vision, negotiation, concept design, storyboarding, drone flying, 3D landscape point cloud building, legal work, artwork, storytelling, audio recording, license negotiations, ceremony dances and recording, project management, web building, content recording (for VR stuff we do), graphic design, social media, international agenda setting on digital culture, and general app building (apps for other clients) are all done by Australian Indigenous Peoples', some of them law people for their Country. Additionally most of these Indigenous Peoples’ are self taught in their skill.
We won't be responding to racist feedback around concerns regarding who we work with and are shocked people have even mentioned it as an issue. We have been very explicit about working with international companies on this project since we started, and have told our stories a number of times through various channels about how this eventuated. It’s a long story and one we are hugely proud of.